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Synopsis

Changes are unavoidable in an ever-changing market, which results in a change of corporate strategy, organization, role & responsibility, processes and finally the company’s product or service to customer.

Before the customer is satisfied, staff must be satisfied first. It is because only happy staff can make customers happy. It is always manager’s challenge to manage change “before”, “during” and “after” while keeping customer and employee satisfaction. Changes lead to different sizes of projects. A Project Manager is always the People Manager to lead and influence stakeholders.

Course Objectives

Manager is smart enough to prepare a plan to manage changes. Unfortunately, every plan is just a piece of paper which requires people to implement accordingly. It is more effective to allow stakeholders to implement their own parts based on their expertise at frontline. How good you lead people determine how good the result will be. Fast moving organization is always the winner among market players.

The key success factors are around:

• Discovery of changes
• Readiness in people, process, and tools
• Flawless implementation
• Smooth transition
• Full integration

The topics covered include the following:

• The change framework
• Roles in the change
• Corporate and Business Strategies
• Identify and bridge the gap
• The Molecule map
• Stakeholders Analysis
• Dream impossible dream
• Assess Impact
• Tailor-made the Communication
• Remove roadblocks
• From resist to accept
• Support and maintenance
• The team operating model
• Cultivate the change

Upon completion of the course, attendants will be able to:

• Effectively tell why change
• Systematically manage the change
• Readily see the impact of the change
• Significantly measure the progress and success

Audience

• Project management professionals
• PMPs aiming at gaining PDU
• People who experience changes or leading organizational changes

Format

• Interactive Classroom Instruction
• Small Group Exercises

Instructor’s Profile

Mr. Alex Sin PMP®, PMI-ACP®, PMI-PBA ®, ITSM® Manager, SAFe SPC®, ICP-ACC®, ATP Trainer (PMP)

Alex Sin is an independent consultant, comes 30 years of successful business experience, of which 14 years in IT services and 16 years in Learning & Development.

Alex Sin is a certified instructor in a number of areas including Management Development, IT Consulting and Project Management. Alex is certified as PMP®, PMI-ACP®, PMI-PBA®, ITIL/ITSM® Manager, SAFe(6)SPC, ICP-ACC well equipped with Methodology to deliver Consulting services. He is also a practitioner of MBTI® and DISC® well-known consulting tools.

Alex enriched his Project Management experience from large scaled projects like Libraries, EMSD and Companies Registry. Alex is the Vice President (2003-2023) of Project Management Institute Hong Kong Chapter. He used to take charge software development and the acceptance. He recently finished a virtualization project for a local telecom company. Alex offered important advice to internal system development including accounting, manufacturing, logistics and government industries. He regularly delivers Project Management related classes to the AP region and has trained more than 10,000 professionals.

Alex graduated from The University of Toronto with major in Computer Sciences.