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Overview

One of the key duties of a project manager is stakeholder management. Knowing your stakeholders and recognizing their expectations are a critical element in managing successful projects especially in these days of cross-functional, matrix-managed, and virtual or geographically dispersed teams.

Stakeholder management requires effective and tactful communication skills to satisfy the needs of, and resolve issues with, project stakeholders, and can significantly contribute to the success of the project. Stakeholders and project members may have conflicting priorities, and it is crucial that as project manager, you are able to engage your stakeholders and team members to collaborate and achieve satisfying outcomes.

This one-day workshop covers the principles of engaging and influencing the right people in the right way to ensure the support and resources required for success.

Course Objectives

Upon completion of the course, the participants will be able to:

• Identify and influence the stakeholders who can influence the project results
• Understand processes for effective stakeholder management
• Articulate leadership skills and behaviors for more successful project delivery through better stakeholder relationships
• Resolve conflicts among them
• Gain support to inevitable changes during a project life cycle

Course Outline

• The project nature- where can you get authority?
• Stakeholder analysis and relationship map
• Impact strategy via RAM (responsibility and assignment matrix)
• Effective communication plans
• Personality types assessment and team building
• Force field analysis
• Change management (Kotter model)
• Conflict management

Audience

• Project Managers, Program Managers, Project Sponsors, Project Team Members
• Those who are interested and would like to gain an insight in Stakeholder Management

Format

• Lecture and Discussion
• Small Group Exercises, games

Instructor’s Profile

Mr. Alex Sin PMP®, PMI-ACP®, PMI-PBA ®, ITSM® Manager, SAFe SPC®, ICP-ACC®, ATP Trainer (PMP)

Alex Sin is an independent consultant, comes 30 years of successful business experience, of which 14 years in IT services and 16 years in Learning & Development.

Alex Sin is a certified instructor in a number of areas including Management Development, IT Consulting and Project Management. Alex is certified as PMP®, PMI-ACP®, PMI-PBA®, ITIL/ITSM® Manager, SAFe(6)SPC, ICP-ACC well equipped with Methodology to deliver Consulting services. He is also a practitioner of MBTI® and DISC® well-known consulting tools.

Alex enriched his Project Management experience from large scaled projects like Libraries, EMSD and Companies Registry. Alex is the Vice President (2003-2023) of Project Management Institute Hong Kong Chapter. He used to take charge software development and the acceptance. He recently finished a virtualization project for a local telecom company. Alex offered important advice to internal system development including accounting, manufacturing, logistics and government industries. He regularly delivers Project Management related classes to the AP region and has trained more than 10,000 professionals.

Alex graduated from The University of Toronto with major in Computer Sciences.