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Synopsis

Do you want to improve staff morale, motivation, and productivity or decrease staff turnover? Do you have a staff member who is failing to meet expectations? Is your organisation going through significant change or do you have to roll out a change programme? Do you need to deal with conflict? Do you have technical experts who need help to develop their managerial/interpersonal skills? Or do you just want to be a more effective manager?

Coaching can help to develop an employee as an effective performer. It can assist in building a reputation of trust and support, and creating an environment where staff members are able to work at their best. Ultimately this will also lead to improved morale, greater work efficiency, more opportunities for staff and managers, and greater ease in managing projects. Coaching is a unique opportunity to focus and move forward with personal, professional, and organizational goals through the exploration of ideas with confidential dialogue and unbiased thinking.

Students should preferably have responsibility for staff performance or be in a role that needs to influence others within an organisation.

The focus of the day-long training will be to acquaint students with the concepts of coaching and to learn some applied skills through a practical introduction to coaching.

Course Objectives

Coaching is a way to develop people’s skills and abilities, and of improving performance. It can also help deal with issues and challenges before they become major problems. This course will lay out what qualities make a good coach, what are the important components and traits of a successful coaching relationship, and various basic ways to structure a coaching session. The understanding from this course will help you to support people advance towards specific professional goals by engaging their ideas and enthusiasm, through challenging and changing their perspectives, thus revealing different ways of achieving these goals through tactical solutions and lasting transformation.

Ultimately the objective is to provide you with basic coaching skills to maximize the use of your time so that you can have the greatest impact by challenging employees to perform to their best and as self-sufficiently as possible, build constructive working relationships with your staff, and reinforcing employee accountability.

Upon completion of the course, you will be able to:

• Understand the key characteristics of a coaching relationship and the key principles to successful coaching in improving communication with clients or direct reports during an project, such as giving feedback
• Structure a coaching session to produce transformation change and for solution-focussed goals
• Leverage skills to help staff develop a sense of ownership
• Help staff to set appropriate goals and assess progress in relation to these goals
• Help staff to adapt to changes in a manner consistent with their personal values, beliefs, and attitudes

Audience

• Project Managers, Team Leaders and Project team members
• PMPs aiming at gaining PDU
• Professionals who:
  • ​manage client relationships;
  • manage staff;
  • would like to be more self-aware of their own drivers to their behaviours; or
    are interested in and would like to gain a practical understanding of coaching.
    Format

Interactive Classroom Instruction

• Small Group Exercises, role plays, group discussions

Instructors Profiles

Mr. Pierre Herbst B.COM, CISA, WABC RCC, ICF ACC

Pierre is a senior professional with over 30 years of corporate experience in audit, technology, and staff management. Committed to helping companies develop their talent, Pierre has a proven track record of staff recruitment and retention, learning and development, as well as mentoring and coaching. Pierre has coached staff and managers both locally and remotely, encompassing different cultures and values.

Pierre is a qualified coach (Worldwide Association of Business Coaches Registered Corporate Coach and International Coach Federation Associate Certified Coach) providing business, career, and life coaching. He holds a B.Com in Accounting and Computer Science from The University of Tasmania, is a Certified Information Systems Auditor, has a Master Teaching English as Foreign Language Certificate from Bridge Education Group, and had certified as a Chartered Accountant (Australia and New Zealand).

Ms. Carmen Kwok M.Com, B.Com, CA, FRM, CISA

Carmen Kwok has been in the Audit profession for over 12 years. Her experience covers managing external and internal audit projects, providing training to the trainers and staff, and has been an exam facilitator for the Chartered Accountants (Australia and New Zealand). Carmen has worked in various countries including Australia, Singapore and Hong Kong. She has also applied various approaches to work with team members from different cultural backgrounds to enhance effectiveness.

Carmen holds a M.Com and a B.Com in Accounting and Finance from the University of New South Wales (Australia), certified as a Chartered Accountant (Australia and New Zealand), a Financial Risk Manager (FRM), and CISA.