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Seminar on "ITIL4 Update - A Best Practice in Service Management and Service Agility"
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Date: 2019-05-21
Time: 7:00pm - 9:00pm (Registration starts at 6:30pm)
Venue: UT, 8/F United Centre, 95 Queensway, Admiralty, Hong Kong
PDU: 2 (Business Stream)
Speaker: Dr. Joseph PK Wong
Language: English
Fee:
PMI-HK Member: HKD 180
Non-PMI-HK Member: HKD 280
Status: Available
About the Topic:
 
"ITIL4 Update - A Best Practice in Service Management and Service Agility"
 
ITIL 4 was launched in February 2019. ITIL 4, as a widely adopted body of knowledge of IT Service Management, has evolved from previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. ITIL 4 re-shapes much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
 
This seminar will introduce the update about ITIL 4, the ITIL service value system and how agility is adopted in service management in ITIL4.  It will also introduce the latest ITIL 4 certification scheme and bridging from ITIL v3.

About the Speaker:

Dr. Joseph PK Wong
 
Dr. Joseph PK Wong is a management training expert and seasoned management practitioner with more than twenty-five years’ experience in people development and service management.  Joseph is the principal consultant of Apex Institute and has extensive experience in delivery of training to professionals and managers.  His areas of specialty include IT service management (ITIL), project management, agile management, innovation, strategic planning and DISC.
 
Dr. Wong held various management positions in Hewlett-Packard, including head of education services, senior manager of technical services, quality management and business development. Dr. Wong is a ITIL Expert in IT service management, Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP) and Certified Scrum Master, he holds a Doctor of Education (EdD) degree in lifelong education from the University of Nottingham, a Master’s degree in lifelong learning and a degree in engineering.


Please fill in the required information and submit. A confirmation letter will be sent on 17th May 2019 (Fri) to all successful applicants. As seats are limited, the seats will be allocated on a "First come, first served" basis. If you have any inquiries, please contact us at 2784 1880. **We do not accept CASH payment on-site.
 
Reminder: As a courtesy, audiences are recommended to stay till the end of the seminar. PMI Hong Kong Chapter may consider not issuing PDUs to members if their attendance is less than 75% of the session.